Return & Refund Policy

At Drone Cadets, we stand behind the quality of our products and want you to feel confident in every purchase. If something isn’t right, we’re here to help—just follow the guidelines below so we can process your request quickly and efficiently.

 

 

Returns – Getting Started

Please contact us before returning any merchandise so we can review your request and provide the correct return instructions.

  • You must contact us within 7 business days of receiving your order to request a return.

  • Once approved, you will receive a Return Authorization Number (RAN).

  • Returned items must be received within 10 business days after the RAN is issued.

    • Returns received after this window may be declined.

 

 

Return Requirements

To be eligible for a return, items must meet the following conditions:

  • Unused, unopened, and in original packaging

  • Include all parts, accessories, manuals, and materials

  • Shipped back prepaid and insured by the customer

Please pack items carefully to prevent damage in transit. Returns that arrive damaged due to improper packaging may be subject to additional fees.

 

 

Refunds, Replacements & Repairs

  • If a product is defective or damaged upon arrival, we will repair, replace, or refund the item at our discretion.

  • Once your return is received and inspected, we will notify you of the outcome and process any approved refund.

 

 

Fees & Deductions

Depending on the condition and reason for return:

  • A restocking fee of up to 25% may apply

  • Additional fees may be charged for:

    • Missing components

    • Damaged items

    • Missing original packaging

Shipping costs are non-refundable, unless the return is due to our error or a confirmed defect.

 

 

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Curriculum materials

  • Books, guides, and printed or digital educational content

These items are protected due to their reproducible nature.

 

 

Important Notes

  • Unauthorized returns (without a RAN) may not be accepted

  • We reserve the right to refuse any return that does not meet the conditions outlined above

 

 

Need Help?

We’re here to make this process as smooth as possible. If you have questions or need assistance, please contact us—we’re happy to help.